Register.com Makes You Wait 5 Days for Authorization Code

Today, I tried transferring a domain name from Register.com to GoDaddy.com. To be able to transfer the domain name, I need an authorization code (also known as EPP code) from Register.com. When I tried to retrieve the authorization code from the Register.com website, I received the following message:

Your request for an Auth Code has been received and your information will be validated for security reasons. If your request is approved, you will receive your Auth Code by email in 4-5 days.

Well, WTF. I used to be able to retrieve the authorization code immediately as soon as I click the Obtain Auth Code button. Now I have to wait five days?

I thought they changed this already. A few years ago, you had to call Register.com to get the authorization code. I called them about this issue once and suggested that they make it easier for people obtain the authorization code. Maybe other domain registrants complained as well because after a few months, they updated their Website and made the authorization code available immediately, just like other domain registrars. But now they’ve changed the process of retrieving the authorization code again.

Times must indeed be tough on Register.com that they’re resorting to desperate measures to hold on to customers.

I am transferring my domain name from Register.com to GoDaddy.com because the renewal cost is too expensive — $35 per year. I can get them for $7.49 with GoDaddy.com

And with this new process of obtaining the authorization code that sucks, I will continue transferring my domain names out of Register.com. Even if I have to wait for five days.

For this, I think Register.com sucks. They’re too expensive and their service isn’t exactly the best in the industry. If you’re a big business and you bring them lots of revenue by buying other services like web hosting, they might treat you better. But if you’re only buying domain names from them, they probably won’t be as nice to you because you’re not bringing them enough cash.

Got a “Register.com Sucks” story? Share it by leaving a message below.

CMJ

I’d like to start by saying this: FUCK register.com. Avoid them like the plague. They want $35 a year to register my domains. Fuck that. Godaddy might try and cram 10990240720 offers down my throat, but at least I can keep my domains registered on the cheap. Now I wait for register.com to contact me with MY epp code. It should be available right on the website. I don’t know why they’re allowed to hide my code from me.

Fuck register.com. I hope their shitty business model fails and they never get the chance to register a domain again.
Morgan

Greetings,
Did you ever get it?

I’ve heard bad things, like they arbitrarily ‘reject’ your EPP request for security reasons.

Just request mine for a few domains of my own, and am waiting anxiously.

– Morgan
Jose

Hi Morgan,

Yes, I heard that they do that — reject EPP requests arbitrarily. But I did get the EPP after 5 days and I was able to transfer the domain out without a hitch. I hope your transfer out process will be uncomplicated. Good luck!

JC
Ben Osheroff

I was able to short-circuit the “authorization code” process by calling register.com — they had no problem giving out the code over the phone. The irony here is that I had no more credentials on the phone call than I did on their website, and of course no extreme security measures were taken.

Now I’m waiting for their “automated process” to accept the transfer — of course they’ve built no UI for this. WTF takes 5 days to accomplish in the land of the internet these days? Another sign that this dinosaur of the internet needs a meteor landed on its head.
http://www.familypants.com dave

Jose,
Was the wait 5 days total? Or did you also have to wait an additional 5 days for the “automated process” to transfer as Ben O experienced? And… was your site down during the transfer?
I’m disappointed with Register. I switched to them over Network Solutions years ago for identical reasons… too costly and cumbersome to transfer.

Jose

@dave: You need around 8-10 days in total — 5 days to receive the authorization code and probably another 3-5 to complete the registrar transfer.

Sometimes, the registrar transfer process is shorter, depending on the registrar. When I transfer domains from Dynadot to Go Daddy, for example, it only takes a day. But then again it’s very easy to get the authorization code from either Dynadot or Go Daddy.

Yeah, register.com sucks. Big time.

http://www.facebook.com/profile.php?id=754655978 Riza Khan

They charge $45 for forwarding, screw these people. Then they make you CALL them to DISABLE forwarding.

OH if you want FREE forwarding they display a BANNER over your website… LOL
Brenan

register.com fucking sucks! seriously 38 dollars to renew a domain!!!! Are you kidding?????
http://twitter.com/ImRAZiB DeWaN Md. RAZiB

100% true, its my 3rd day and still waiting for the code